Let’s discuss expectations, how we communicate and how we work together.
Daily communication: Slack Channel (let’s lean more on channels than DM for transparency)
Any knowledge and notes will be documented here on [NOTION SPACE]. Even if the documentation lives somewhere else, we’ll link it here so we can a single place to find everything.
We’ll post weekly standups to both Slack channel and [NOTION WEEKLY UPDATES]
Once we align on metrics and KPIs we’ll start posting and tracking regularly - [NOTION PERFORMANCE REPORTS]
🗓️ Regular meetings - let’s align on a regular cadence to make sure we are always in sync. All meetings will be documented here [NOTION MEETINGS]
Goals & Objectives
Let’s focus on what we want to accomplish as a team and as a company with this initiative.
What are you hoping to get from this engagement?
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What are the top company goals and priorities?
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What are the top metrics and goals you as a team care about?
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What does success look like over the next 6 months? 12 months?
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Target Audience(s)
Provide a summary of your target audience(s) in as much detail as possible. The more defined your audience is, the more targeted your campaign will be.We can breakdown our target audiences in multiple ways. Let’s discuss each separately.
People at companies that would signup for our product (paying customers)? How would you describe Homebase’s ideal customers?
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Who are the people/users that could potentially use our product?
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People that we want to serve with information? (broader audience)
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How would you describe an ideal (organic) customer journey today?
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Content Strategy & Process
How would you describe your current content strategy?Can you walk us through the content production process from ideation to publishing?What is the process of updating or refreshing content?What are the biggest bottlenecks with your current process?Who are the writers and others involved in your process?
Research, Knowledge & Access
What research / knowledge do you already possess that would help us in this workstream?
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What systems do we need access to as part of onboarding (think CMS, tools, etc)?
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Documentation (Notes + Recording)
Notes[facilitator 2 makes notes during the session. Do so here]Recording[add the link to the recording here]TranscriptThe kickoff recording was transcribed and tagged using Dovetail:
Questions Backlog
How would you describe your ideal customers?What are you hoping to get out of this engagement?What is best case scenario in your mind for the next 3 months? 6 months? 1 year?Can you walk me an ideal user journey from discovery to signup?Can you walk me through your current process of content creation?What do you consider to be your best content pieces?⏰ What are the most time-consuming tasks in my current workflow?
Identify tasks that take up a significant portion of time and resources.
Consider whether these tasks can be automated or made more efficient using AI.
🔁 Which tasks are repetitive or require minimal human creativity?
Pinpoint tasks that follow a consistent pattern or involve repetitive actions.
These tasks are often prime candidates for automation and AI-assisted workflows.
🚧 Are there any bottlenecks or pain points in my current processes?
Identify areas where projects or workflows often get stuck or delayed.
Explore how AI and automation can help alleviate these bottlenecks and streamline processes.
📈 What are the high-impact areas that directly contribute to business growth?
Focus on tasks and processes that have a significant impact on revenue, customer acquisition, or customer satisfaction.
Prioritize automating and enhancing these areas with AI to maximize business value.
📊 Do I have data-rich sources that can be leveraged for AI-powered insights?
Assess the availability and quality of data within the organization.
Identify data sources that can be used to train AI models and drive data-driven decision-making.
❌ Are there any manual processes that are prone to human error?
Identify tasks where human error can lead to significant consequences or inefficiencies.
Consider how AI and automation can reduce errors and improve accuracy in these processes.
🕵️♂️ What are my competitors doing in terms of AI adoption or content?
Research and analyze how competitors are leveraging AI in their operations.
Identify areas where AI can provide a competitive edge and differentiate the business.
How are competitors growing their traffic?
🍎 What are the low-hanging fruits that can yield quick wins?
Look for opportunities where implementing AI and automation can deliver immediate benefits.
Quick wins can help build momentum and demonstrate the value of AI-driven workflows.
Outcomes
Based on the kickoff and the analysis of the recording, these are the outcomes and actions we want to take.